What it supplies
chatlyn is a guest messaging and relationship platform for hotels that unifies WhatsApp, email, web chat, Booking.com messages, Messenger, Instagram and SMS in one inbox, with AI-drafted replies, a hotel chatbot, guest journey automation and WhatsApp campaigns. It offers real-time translation in more than 35 languages and lists direct connections to property management systems including Oracle OPERA Cloud and on-premise, Mews, Apaleo, Protel, Clock PMS+, Guestline, ASA, Casablanca and FO Cloud.
The company was founded in Vienna in late 2022 by Nicolas Vorsteher (chief executive), Michael Urbanek (chief technology officer) and Matthias Haubner (chief product officer). In June 2025 it raised an €8 million Series A led by Smedvig Ventures, with AnyDesk angel Andreas Burike, the Austrian transport group Blaguss and investor Mathias Hiebeler among the participants, alongside an innovation grant from Austria’s FFG. At that point it said more than 1,000 properties in 30 countries used the platform; its website now says it is used in more than 100,000 hotel rooms.
Products and services
- Unified guest inbox
- AI message drafting
- Hotel chatbot
- WhatsApp for hotels
- Live chat
- Guest journey automation
- WhatsApp campaigns
- PMS integrations
Hotel clients it names
- St Regis Mauritius
- InterContinental Vienna
- Singer Palace Rome
- Le Grand Bellevue Gstaad
- The Royal Stables Dubai
- Hotel Sacher
- Soneva
- Club Med
- Falkensteiner
As stated by the supplier on its own website. THD has not checked these with the hotels.
Sources & context.
Details are taken from the pages on its own website listed below. Listing last checked 20 October 2026.
