What it supplies
HiJiffy builds conversational AI for hotels. Its console brings guest conversations from web chat, messaging apps and email into one place, and its products include a Booking Assistant AI for pre-booking enquiries and a Virtual Concierge AI for in-stay requests, with multi-property management and guest journey automation. On 16 October 2026 it launched Email Copilot, an add-on that drafts replies for reservations and front desk teams as guest emails arrive, keeps the send button locked until missing information is resolved, and labels sent emails as AI-generated.
The company was founded in 2016 and is headquartered in Vidigueira, Portugal, with offices in Lisbon, Porto and Barcelona. It says more than 2,600 hotels use its platform; its press boilerplate gives the figure as more than 2,100. Co-founders are Tiago Araújo (chief executive), Pedro Gonçalves (chief operating officer) and José Mendonça (chief technology officer). An integration with Oaky delivers upsell offers through HiJiffy’s channels.
Products and services
- Guest communications console
- Booking Assistant AI
- Virtual Concierge AI
- Email Copilot
- Multi-property management
- Guest journey automation
Hotel clients it names
- Portobay
- Oliva Nova
As stated by the supplier on its own website. THD has not checked these with the hotels.
Sources & context.
Details are taken from the pages on its own website listed below. Listing last checked 20 October 2026.
