- IndiGo Airlines will dole out customer credit shells and refunds by January 31, 2021
- IndiGo credit shell is a credit note created against a cancelled PNR, which can be utilized for a future booking
- Passengers can go ahead with their online booking using their credit shell
THoD Newsdesk, New Delhi: IndiGo Airlines will dole out customer credit shells and refunds by January 31, 2021, as per the company’s statement. The airline also mentioned that it has already handed out 90% refunds amounting to approximately Rs 1,000 crore.
But what is a credit shell? How to use it?
IndiGo credit shell is a credit note created against a cancelled PNR, which can be utilized for a future booking, by the same flyer. If a traveller’s flight is halted due to the COVID-19 situation, a credit shell is automatically created by the airlines against the passenger’s PNR. Flyers can keep a tab on their credit shell balance on their itinerary, by visiting www.goindigo.in/information/credit-shell.html. An IndiGo credit shell is valid for use up to 1 year from the date of issuance. The airline curated the concept of credit shell, in an effort to refund amounts owed to customers, whose flights had been cancelled due to the ongoing pandemic.
Passengers can go ahead with their online booking using their credit shell. The steps are simple. Primarily, the traveller needs to search for a flight of their choice and then proceed to the payment page, select the “use credit shell” option. Subsequently, PNR or booking reference has to be inserted, along with the registered email-ID or last name. Guest users need to enter mobile numbers linked to their bookings and upon confirming the OTP, they can then access the ‘Redeem’ option.
IndiGo CEO, Ronojoy Dutta, was quoted saying, “The sudden onset of Covid-19 and the resulting lockdown, brought our operations to a complete halt by the end of March of this year. As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers. However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner. We are pleased to commit that we will disburse the full 100 per cent credit shell payments latest by January 31, 2021. We would like to thank all our customers who stood by us for their patience and understanding during this unprecedented crisis.”