- The app for Wyndham has arrived right in time as guests are increasingly preferring contactless options
- The shift to this model has already taken place in 300 hotels across the United States and is likely to be expanded to 6,000 hotels by the end of the year
THoD Newsdesk, USA: After Hilton and Virgin Hotels introduced contactless options for guests, Wyndham Hotels and Resorts with properties in approximately 90 countries, has finally followed suit. Wyndham has introduced its iOS and Android apps, to combat the challenges posed by the pandemic. The app has an easy human interface with advanced technological capabilities that gives a personal experience by allowing the guests to manage their accounts and more.
One of the key features of the app is the hotel booking system, that significantly reduces the contact between the staff and travellers. Guests can also search for and book the nearest Wyndham hotel for the night, in as a few as three taps. The shift to this model has already taken place in 300 hotels across the United States and is likely to be expanded to 6,000 hotels by the end of the year.
Jessica Davidson, Senior Vice President, Digital, Wyndham Hotels & Resorts said, “More than ever, travelers are seeking drive-to accommodations and Wyndham offers the power of established brands that they know and trust”. Thus, the app caters to people who could potentially opt for drive-ins and allows them to search for the nearest property and also gives them an approximate time to reach.”
Guests can also avail stamps, animations and more when they achieve select in-app accomplishments such as booking a stay or redeeming points. New stamps and achievements are expected to be rolled out over time.
This is not the first time that Wyndham has levelled up the integration of technology and hospitality, in their own ways. Last year, the company’s systems integration team migrated La Quinta, which has more than 900 properties, with a total of nearly 89,000 rooms, to the same central reservation, property management, loyalty, digital and call centre platforms as Wyndham’s 19 other hotel brands. The implementation was completed over a span of ten hours.
The app for Wyndham has arrived right in time as guests are increasingly preferring contactless options and getting friendlier with a technological interface.