On 16 November 2023, Hilton announced that Fortune and Great Place to Work had named it the No. 1 World’s Best Workplace for 2023.
It was the first hospitality company to top the global list. The announcement described a workforce of 460,000 people across 124 countries and territories; these are figures from the 2023 report.
Correction, 30 October 2026: The quotations previously attributed to Christopher Nassetta and Michael C. Bush could not be verified in the official announcement or the other sources reviewed. They have been withdrawn.
In the announcement, chief executive Chris Nassetta credited employees’ hospitality and dedication for the recognition.
Inclusion and employee support
The company’s 2022 annual report, published in February 2023, described these employee resources:
- Team Member Resource Groups supporting career development and discussion with colleagues and leadership.
- Courageous Conversations, a learning series exploring diversity, equity and inclusion.
- Annual training covering unconscious bias and an inclusive workplace.
Learning and career development
The November 2023 announcement identified these learning opportunities:
- Courses through Hilton University.
- Leadership development through Lead@Hilton.
- Education through the partnership with Guild.
The original Hilton Leadership Academy and Hilton Talent Acquisition and Development program labels could not be verified in the official sources reviewed and have been withdrawn.
How the 2023 ranking was assessed
Great Place to Work’s 2023 methodology describes employee surveys and assessment of workplace programmes. Eligibility required recognition on at least five Best Workplaces lists during 2022 or early 2023.
Company profile: Hilton in the Directory.
